Online practice
Online practice
We are introducing online services for our patients: simple, secure contact with the practice in one place, without having to settle routine matters by telephone or e-mail.
You can use the online practice outside our opening hours too.
Two ways in
Two ways in
Choose according to whether we hold your e-mail address on file.
-
You have an e-mail on file with us
Full access to the online practice
Once signed in you can book appointments, request prescriptions, send secure messages to the practice, submit documents and use the other online services.
Sign in to the online practice -
You have no e-mail on file with us
Booking without signing in
If you are a registered patient of ours but we do not hold your e-mail address yet, you can book through the sign-in-free entrance.
Book without signing inPatients not registered with us are kindly asked to arrange any appointment by telephone with the nurse.
Online practice
What you can do online
-
Prescriptions
Request a repeat prescription
In the form you give the name of the medicine and your usual dosage. If you need several long-term medicines, please put them in a single request where possible.
-
Appointments
Book a visit to the practice
You get an overview of the available slots and appointment types. Once your booking is processed you receive confirmation by e-mail. You can follow your upcoming appointments and cancel a booking in advance.
-
Messages
Contact the practice securely
You can send a short note about ongoing treatment, ask a question about your care, tell us about a change, or apologise for a missed appointment. The doctor can send you a short reply or an attachment.
-
Documents
Submit a document to your records
You can securely upload a specialist's report, a test result, a PDF, a photograph or a scan. Documents are added to your records once the practice has checked them.
-
Overview of care
Keep track of your care
Depending on what the system offers you can see upcoming appointments, vaccinations given, preventive check-ups, further recommended visits and the status of your requests. We can notify you by e-mail when a request is dealt with.
When booking, please
- Respect the appointment types listed in the booking form.
- Use the reason for the visit to describe your problem or request briefly.
- An unsuitable appointment type may be cancelled by the practice and a more suitable slot offered.
- If you cannot attend a planned visit, please cancel your booking in advance.
- Patients not registered with us are kindly asked to arrange any appointment by telephone with the nurse.
Signing in for the first time?
- On your first visit, choose “I am here for the first time” in SmartMEDIX.
- Enter the e-mail address we also hold in your records at the practice.
- Confirm the consent requested and continue by creating an account.
- The system will guide you through setting up your sign-in details.
After that you sign in with your e-mail address and the password you chose.
How a request reaches us most reliably
A request sent through the online practice records itself and goes straight into the queue — it cannot be lost or missed. We read e-mail regularly, though a reply may take a little while. Telephone calls we handle as the running of the practice allows: during opening hours we are with patients in the surgery, so we cannot always get to the phone.